ITIL v3 FOUNDATION
DURATION: 3 days
Time: 09:00 – 16:00
Schedule: 20 – 22 June 2011
Venue: Ruko Garden Arcade (Central Park Podomoro City)
Investment: Rp. 7,000,000 per participant (Price Before Tax 10%)
[Call for Early Bird Special]
Special Discount for group register (more than 3 participants)
Fee inclusive:
1 Certification Test for ITIL (value at Rp. 1,750,000 per test)
1 Course Material | 1 IntelliSys certificate of Attendance
2x coffee | 1x lunch [during course]
The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world. ITIL® is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
This Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the course, delegates will gain knowledge of the internationally recognized best practice terminology, structure, basic concepts and the core principles of ITIL® V3 practices for Service Management. At the end of the course participants will be ready to sit the ITIL® V3 Foundation examination.